Refund Policy - Zentorilabs Private Limited

At Zentorilabs Private Limited, we are committed to providing high-quality software development services. This Refund Policy outlines the terms and conditions for refund requests.

1. Service-Based Refund Terms

Due to the nature of software development services, refunds are handled on a case-by-case basis. We strive to ensure client satisfaction through clear communication and project milestones.

2. Project Phases & Refund Eligibility

Discovery Phase (0-20%): Full refund available if project hasn't started
Planning & Design (20-40%): 70% refund if design not approved
Development (40-80%): Pro-rated refund based on completed work
Testing & Deployment (80-100%): No refund - final delivery phase

3. When Refunds Are Not Applicable

Project milestones have been completed and approved
Client requests changes after work completion
Delays caused by client feedback or content provision
Third-party dependencies or integration issues
Feature requests outside original scope

4. Refund Request Process

Contact us at admin@zentorilab.com with your project details
Provide reason for refund request
Our team will review within 5-7 business days
Approved refunds will be processed within 14 business days

5. Subscription & Retainer Services

For monthly retainer or subscription services, cancellation requires 30 days written notice. Charges incurred before cancellation notice will not be refunded.

6. Dispute Resolution

If you're not satisfied with our services, please contact us first. We aim to resolve all concerns professionally and fairly. Most issues can be resolved through discussion and revision.

7. Contact Us

If you have questions about this Refund Policy, please contact us:

admin@zentorilab.com
+92 312 411 2056
Fazle Haq Garden, Lahore, Pakistan